ASPECT IMPACT Business Skills Course Catalogue

ASPECT IMPACT English Business Skills Course Catalogue

NOTE: Click on a Solution Area link below to go to that Solution Area.

Business Strategy and Operations Finance, Human Resources and Administration Management and Leadership Professional Effectiveness
Project Effectiveness Sales and Customer Facing Skills New Releases  

Solution Area Curriculum Series or Learning Path Course Title Course # Estimated Duration
(in hours)
 
NOTE: Click on a course number for a complete course description.
BUSINESS STRATEGY and OPERATIONS
  Operations Curriculum  
  Managing Customer-Driven Process Improvement  
  Why Customer Driven? OPER0121 2.50
  Identifying What the Customer Wants OPER0122 3.00
  Translating Requirements into Process Goals OPER0123 3.50
  Understanding Processes OPER0124 2.50
  Implementing Improvements OPER0125 2.50
  Managing Process Improvements OPER0126 3.00
  Managing Customer-Driven Process Improvement Simulation OPER0120 0.50
  Lean Manufacturing  
  Lean Logic OPER0151 4.00
  Lean Value OPER0152 4.00
  Lean Techniques OPER0153 6.00
  Lean Strategies OPER0154 4.50
  Final Exam: Lean Manufacturing FE0003_eng  
  Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment  
  Lean and Six Sigma oper_11_a01_bs_enus 2.00
  Six Sigma Projects and the Black Belt Role oper_11_a02_bs_enus 2.00
  Six Sigma Leadership and Change Management oper_11_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures  
  Critical Requirements and Benchmarking for Six Sigma oper_12_a01_bs_enus 2.00
  Business Performance and Financial Measures in Six Sigma oper_12_a02_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Team Management  
  Forming Project Teams for Six Sigma oper_13_a01_bs_enus 2.00
  Motivation and Communication in Six Sigma Teams oper_13_a02_bs_enus 2.00
  Managing Six Sigma Team Performance oper_13_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Define  
  Using Voice of the Customer in Six Sigma oper_14_a01_bs_enus 2.00
  Developing Project Charters and Tracking Six Sigma Projects oper_14_a02_bs_enus 1.50
  Six Sigma Black Belt (2007 BOK): Measure  
  Process Characteristics for Six Sigma oper_15_a01_bs_enus 2.00
  Data Collection and Measurement in Six Sigma oper_15_a02_bs_enus 2.00
  Six Sigma Measurement Systems oper_15_a03_bs_enus 2.00
  Basic Statistics and Graphical Methods for Six Sigma oper_15_a04_bs_enus 2.00
  Probability for Six Sigma oper_15_a05_bs_enus 2.00
  Process Capability for Six Sigma oper_15_a06_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Analyze  
  Correlation and Regression Analysis in Six Sigma oper_16_a01_bs_enus 1.50
  Multivariate Analysis and Attribute Data Analysis in Six Sigma oper_16_a02_bs_enus 2.00
  Hypothesis Testing Concepts and Tests for Means in Six Sigma oper_16_a03_bs_enus 2.00
  Tests for Variances and Proportions, ANOVA, and Chi-square Tests in Six Sigma oper_16_a04_bs_enus 2.00
  Nonparametric Tests in Six Sigma Analysis oper_16_a05_bs_enus 2.00
  Non-Statistical Analysis Methods in Six Sigma oper_16_a06_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Improve  
  Designing and Planning Experiments in Six Sigma oper_17_a01_bs_enus 2.00
  Conducting Experiments and Analyzing Results in Six Sigma oper_17_a02_bs_enus 2.00
  Improvement Methods and Implementation Issues in Six Sigma oper_17_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Control  
  Statistical Process Control (SPC) in Six Sigma oper_18_a01_bs_enus 2.00
  Non-Statistical Control Tools and Maintaining Controls in Six Sigma oper_18_a02_bs_enus 2.00
  Sustaining Improvements and Gains from Six Sigma Projects oper_18_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies  
  Common Design for Six Sigma Methodologies, Design for X, and Robust Design oper_19_a01_bs_enus 2.00
  Special Design Tools in Design for Six Sigma oper_19_a02_bs_enus 2.00
  Six Sigma: Champion Training  
  Introduction to Six Sigma for Champions oper_03_a01_bs_enus 3.00
  Six Sigma Process Improvement oper_03_a02_bs_enus 3.00
  Six Sigma Projects and Project Teams oper_03_a03_bs_enus 2.50
  Managing and Deploying Six Sigma oper_03_a04_bs_enus 3.50
  Certified Manager of Quality/Organizational Excellence  
  Leadership oper_04_a01_bs_enus 2.50
  Team Dynamics oper_04_a02_bs_enus 2.00
  Developing and Deploying Strategic Plans oper_04_a03_bs_enus 2.50
  Managerial Skills and Abilities oper_04_a04_bs_enus 2.50
  Communication Skills and Project Management oper_04_a05_bs_enus 2.00
  Quality Systems, Models, and Theories oper_04_a06_bs_enus 2.00
  Problem-Solving and Process Management Tools oper_04_a07_bs_enus 2.50
  Measurement: Assessment and Metrics oper_04_a08_bs_enus 1.50
  Customer-Focused Management oper_04_a09_bs_enus 2.50
  Supply Chain Management oper_04_a10_bs_enus 1.50
  Training and Development oper_04_a11_bs_enus 2.00
  Six Sigma Green Belt: Six Sigma and the Organization  
  Six Sigma and Lean in the Organization oper_05_a01_bs_enus 2.50
  Design for Six Sigma in the Organization oper_05_a02_bs_enus 2.00
  Six Sigma Green Belt: Define  
  Processes and Customer Analysis in Six Sigma Projects oper_06_a01_bs_enus 2.50
  Basics of Six Sigma Projects and Teams oper_06_a02_bs_enus 2.50
  Tools for Planning and Managing Six Sigma Project Opportunities oper_06_a03_bs_enus 2.50
  Using Six Sigma Analysis Tools and Metrics for Project Decisions oper_06_a04_bs_enus 1.50
  Six Sigma Green Belt: Measure  
  Modeling and Analyzing Processes in Six Sigma oper_07_a01_bs_enus 2.00
  Statistics and Probability in Six Sigma oper_07_a02_bs_enus 2.00
  Data Classification and Collection in Six Sigma oper_07_a03_bs_enus 1.50
  Summarizing and Presenting Data in Six Sigma oper_07_a04_bs_enus 1.50
  Probability Distributions and Measurement Systems Analysis in Six Sigma oper_07_a05_bs_enus 2.00
  Measuring Process Capability and Performance in Six Sigma oper_07_a06_bs_enus 2.00
  Six Sigma Green Belt: Analyze  
  Exploratory Data Analysis in Six Sigma oper_08_a01_bs_enus 1.50
  Introduction to Hypothesis Testing and Testing for Means in Six Sigma oper_08_a02_bs_enus 2.00
  Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma oper_08_a03_bs_enus 1.50
  Six Sigma Green Belt: Improve and Control  
  Design of Experiments and Validation of Solutions in Six Sigma oper_09_a01_bs_enus 1.50
  Statistical Process Control and Control Plans in Six Sigma oper_09_a02_bs_enus 1.50
  Using Basic Control Charts in Six Sigma oper_09_a03_bs_enus 2.50
  Six Sigma Foundations  
  Introduction to Six Sigma oper_10_a01_bs_enus 2.00
  Are you listening to your customers (Role of VOC in Six Sigma) _pc_bi_ssbi001  
  Quick Wins in Six Sigma Implementation _pc_bi_ssbi002  
  Six Sigma Versus TQM _pc_bi_ssbi003  
  Lean Inbound Transportation _pc_bi_ssbi004  
  Promoting Six Sigma in the Workplace _pc_bi_ssbi005  
  A Critical-to-quality Tree – What's That? _pc_bi_ssbi006  
  Basic Measurement Concepts in Six Sigma _pc_bi_ssbi007  
  Does your Business Really Need Six Sigma? _pc_ch_ssch001  
  Identifying Candidates for Key Six Sigma Roles _pc_ch_ssch002  
  Logistics Management  
  Overview of Logistics Management OPER0321 3.50
  Inventory Management OPER0322 3.00
  Supply Chain Logistics Management OPER0323 3.00
  ISO 9000:2000 Overview  
  The Who, What & Why of ISO 9000:2000 OPER0401 3.00
  Building a Quality Management System OPER0402 2.00
  Quality-minded Management OPER0403 2.50
  Customer Satisfaction Through Resource Management OPER0404 2.50
  Processes for Quality Products and Services OPER0405 4.00
  Continual Quality Improvement OPER0406 4.00
  Steps for Successful ISO Registration OPER0407 3.00
  Transitioning from ISO 9000:1994 to ISO 9001:2000 OPER0408 2.50
  Supply Chain Management  
  The Fundamentals of Supply Chain Management OPER0501 2.00
  Supply Chain Management Strategies OPER0502 5.50
  Supply Chain Planning and Inventory Management OPER0503 5.00
  Supply Chain Management and e-Business OPER0504 4.00
  Supply Chain Transportation and Facility Design OPER0505 4.50
  Mentoring Asset  
  Mentoring Six Sigma Green Belt (SSGB) mntssgb  
  Test Prep  
  TestPrep Six Sigma Green Belt Certification (SSGB) TPSSGB_ENG  
BUSINESS STRATEGY and OPERATIONS
  Strategic Planning Curriculum  
  Moving From an Operational Manager to a Strategic Thinker  
  Thinking Strategically stgy_01_a01_bs_enus 2.00
  Sustaining Competitive Advantage stgy_01_a02_bs_enus 3.00
  The Imperatives of Innovation and Leadership in Strategy stgy_01_a03_bs_enus 2.50
  Planning and Implementing a Business Strategy stgy_01_a04_bs_enus 2.50
  Moving from an Operational Manager to a Strategic Thinker Simulation STGY001A 0.50
  Leading Outside the Organization _pc_bi_lsbi005  
  Effective Critical Analysis of Business Reports _pc_bi_pfbi004  
  Returning to Core Competencies _pc_bi_lsbi014  
  External Consultants Can Help _pc_ch_mgch004  
  Leading and Implementing Sustainable Green Business Strategies  
  Introduction to Green Business and Sustainability stgy_04_a01_bs_enus 2.00
  Green Business: Planning Sustainability Strategies stgy_04_a02_bs_enus 2.00
  Green Business: Implementing Sustainability Strategies stgy_04_a03_bs_enus 2.00
  Strategic IT Planning  
  Setting the Stage for IT Success STGY0221 2.50
  Strategic Decision Making STGY0222 1.50
  IT Challenges: Present and Future STGY0223 2.50
  Strategic IT Planning Simulation STGY0220 0.50
  The Fundamentals of Globalization  
  Globalization and Our Changing World STGY0351 1.50
  Globalization and Your Company STGY0352 4.00
  The Process of Globalizing a Product or Service STGY0353 3.50
  Managing from a Global Viewpoint STGY0354 4.50
  The Fundamentals of Globalization Simulation STGY0350 0.50
  Managing Expatriates' Career Development _pc_bi_mgbi011  
  The Etiquette of Cross-cultural Gift Giving _pc_bi_spbi015  
  Systems Thinking in the 21st Century  
  What is Systems Thinking? STGY0401 2.50
  Building a Healthy System STGY0402 2.50
  Systems-thinking Models and Thinking Skills STGY0403 2.50
  System Archetypes STGY0404 3.00
  Redesigning Your Organization: Part 1 STGY0405 3.00
  Redesigning Your Organization: Part II STGY0406 3.00
  Taking Systems Thinking into Your Personal Life STGY0407 3.00
BUSINESS STRATEGY and OPERATIONS
  Marketing Curriculum  
  Strategic Marketing in Action  
  Elements of Marketing Strategy MKT0201 3.00
  Analyzing the Market MKT0202 2.50
  Competitive Factors in Strategic Marketing MKT0203 2.50
  Writing a Marketing Plan: Phase 1 MKT0204 3.00
  Writing the Marketing Plan: Creative Strategy MKT0205 2.50
  Creating a Marketing Campaign MKT0206 4.00
  Marketing Management MKT0207 4.00
  Financial Analysis for Successful Marketing MKT0208 4.50
  Advertising Costs, PR Pays _pc_bi_spbi008  
  Sales and Marketing: Two Sides of the Same Coin? _pc_bi_spbi011  
  Trade Show Marketing - Planning Ahead _pc_bi_spbi013  
  Increasing Competitiveness through Collaboration _pc_ch_lsch006  
  Strategic Brand Management  
  Introduction to Brand Management MKT0211 3.50
  Building Brand Equity MKT0212 3.50
  Managing the Creative Elements of Brand MKT0213 3.50
  Promoting Your Brand to Consumers MKT0214 3.00
  Evaluating Brand Effectiveness MKT0215 6.00
  Managing and Maintaining Brand Equity MKT0216 4.50
  Online Branding Strategy  
  Introduction to Online Branding MKT0221 3.50
  The Online Branding Environment MKT0222 3.00
  Strategies for Building an Online Brand MKT0223 7.00
  Using Blogs to Attract Consumers _pc_bi_spbi010  
  Using Web Analytics to Increase Sales _pc_bi_spbi012  
  Using Online Strategies to Accelerate Sales Performance _pc_ch_spch001  
  Competitive Marketing Strategies  
  Competitive Strategies for a New Marketplace MKT0231 2.50
  Surpassing the Competition MKT0232 3.00
  Product Management Essentials  
  Introduction to Product Management MKT0241 2.00
  Developing a New-product Strategy MKT0242 2.00
  Pricing and Profitability for Product Managers MKT0243 3.00
  Designing Products to Fit the Channel _pc_bi_spbi005  
  Developing Marketing Strategy  
FINANCE, HUMAN RESOURCES and ADMINISTRATION
  Finance & Accounting Curriculum  
  Fundamental Finance for non-Finance Professionals  
  The Principles of Financial Management fin_01_a01_bs_enus 2.50
  The Basics of Budgeting fin_01_a02_bs_enus 2.00
  Management of Cash Flows fin_01_a03_bs_enus 2.00
  Financial Statements fin_01_a04_bs_enus 2.00
  Increasing Cash Flow in Times of Need _pc_bi_fabi003  
  What's Your Gross Profit Margin Really Saying? _pc_bi_fabi006  
  Recognizing the Value of Intangible Assets _pc_bi_fabi007  
  Recession: How it Affects Business _pc_bi_fabi008  
  Depreciation Methods _pc_ch_fach002  
  Using Financial Analysis for Credit Decisions _pc_ch_lach012  
  Accounting 101  
  Accounting Fundamentals FIN0121 3.50
  Accrual Accounting Procedures FIN0122 2.00
  Accounting Systems and Closing Activities FIN0123 2.50
  Accounting for Cash Control FIN0124 3.00
  Accounting for Merchandising Businesses FIN0125 2.50
  Final Exam: Accounting 101 FE0004_eng  
  Accounting for Sales Returns _pc_bi_fabi005  
  Practical Budgeting Skills for Business  
  Creating and Analyzing an Operating Budget FIN0161 3.50
  The Ins and Outs of Capital Budgeting FIN0162 3.50
  Effective Budget Management FIN0163 3.00
  Advanced Business Finance  
  Introduction to Advanced Finance FIN0211 3.00
  Investment Project Analysis and Selection FIN0212 2.00
  Raising Capital and Financing Decisions FIN0213 3.00
  Managing Working Capital FIN0214 4.00
  Corporate Restructuring FIN0215 2.50
  Financial Risk Management FIN0216 1.50
  International Finance FIN0217 2.00
  Final Exam: Advanced Business Finance FE0005_eng  
  Outsourcing Financial Activities _pc_bi_fabi001  
  Accounting 102  
  Accounting for Partnerships FIN0221 3.50
  Accounting for Corporations FIN0222 2.50
  Analyzing Cash Flow Statements FIN0223 2.00
  Master Budgets FIN0224 4.00
  Final Exam: Accounting 102 FE0006_eng  
  Auditing: A Practical Approach  
  Introduction to Auditing FIN0231 3.00
  Introduction to Internal Auditing FIN0232 4.50
  Principles of Internal Auditing FIN0233 3.00
  Introduction to External Auditing FIN0234 3.50
  Principles of External Auditing FIN0235 4.00
  Using Audits to Help Prevent Business Fraud _pc_bi_fabi002  
  Establishing the Role of the Audit Department _pc_ch_fach001  
  Managerial Accounting  
  Overview of Managerial Accounting FIN0241 5.00
  Managerial Decisions and Capital Budgeting FIN0242 5.00
  Managing for Asset Control FIN0243 5.50
  Cost Accounting Decisions FIN0244 4.00
FINANCE, HUMAN RESOURCES and ADMINISTRATION
  Administrative Support Curriculum  
  Essential Skills for Administrative Support Professionals  
  Administrative Professionals: Representing Your Boss ad_01_a01_bs_enus 1.00
  Administrative Professionals: Common Administrative Support Tasks ad_01_a02_bs_enus 1.00
  Administrative Professionals: Maximizing Your Relationship with Your Boss ad_01_a03_bs_enus 1.00
  Administrative Professionals: Interacting with Others ad_01_a04_bs_enus 1.00
  Administrative Professionals: Putting Your Best Foot Forward ad_01_a05_bs_enus 1.00
FINANCE, HUMAN RESOURCES and ADMINISTRATION
  Human Resources Curriculum  
  Managing Diversity in the Workplace  
  The Reasons Why Diversity Matters hr_02_a01_bs_enus 1.50
  Changing Corporate Culture hr_02_a02_bs_enus 2.50
  Planning a Diversity Initiative hr_02_a03_bs_enus 2.50
  Diversity: the Future hr_02_a04_bs_enus 2.00
  Managing Diversity in the Workplace Simulation HR002A 0.50
  Understanding Workplace Diversity _pc_bi_hrbi002  
  Instituting a Dress Code _pc_bi_hrbi011  
  Managing Diversity _pc_ch_lach015  
  Effective Hiring and Interviewing  
  What to Consider When Hiring hr_03_a01_bs_enus 2.00
  Interviewing Effectively hr_03_a02_bs_enus 2.50
  Choosing the Best Applicant hr_03_a03_bs_enus 1.50
  Effective Hiring and Interviewing Simulation HR003A 0.50
  Screening Applicants for Emotional Intelligence _pc_bi_hrbi012  
  Hiring Strategic Thinkers _pc_ch_lach011  
  Guarding against Interviewing Biases _pc_bi_hrbi003  
  HRCI Senior Professional in Human Resources (SPHR)  
  HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned) hr_04_a01_bs_enus 1.00
  Management of the HR Process (HRCI/SPHR - 2007-aligned) hr_04_a02_bs_enus 2.00
  Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR - 2007-aligned) hr_04_a03_bs_enus 3.00
  Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned) hr_04_a04_bs_enus 3.00
  Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned) hr_04_a05_bs_enus 2.50
  Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned) hr_04_a06_bs_enus 4.50
  Strategic Approaches to Risk Management (HRCI/SPHR - 2007-aligned) hr_04_a07_bs_enus 2.00
  Final Exam: HRCI/SPHR (Senior Professional Human Resource) FE0028_eng  
  HRCI Professional in Human Resources (PHR)  
  Human Resources Fundamentals (HRCI/PHR - 2007-aligned) HR0261 2.00
  Strategic Management (HRCI/PHR - 2007-aligned) HR0262 2.50
  Affirmative Action and the EEO (HRCI/PHR - 2007-aligned) HR0263 2.50
  Employment Management (HRCI/PHR - 2007-aligned) HR0264 2.50
  Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned) HR0265 2.00
  Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned) HR0266 3.00
  Developing Employees (HRCI/PHR - 2007-aligned) HR0267 1.50
  Developing Human Resources (HRCI/PHR - 2007-aligned) HR0268 1.50
  Compensating Employees (HRCI/PHR - 2007-aligned) HR0269 3.00
  Programs to Benefit Employees (HRCI/PHR - 2007-aligned) HR0271 1.50
  Employment Relations (HRCI/PHR - 2007-aligned) HR0272 1.50
  Sexual Harassment at Work (HRCI/PHR - 2007-aligned) HR0273 1.50
  Non-Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0274 1.50
  Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0275 1.50
  Health and Safety in the Workplace (HRCI/PHR - 2007-aligned) HR0276 1.50
  Risk Assessment and Prevention (HRCI/PHR - 2007-aligned) HR0277 2.50
  Recruiting and Retention Strategies  
  Recruiting Talent hr_05_a01_bs_enus 2.00
  Retaining Your Talent Pool hr_05_a02_bs_enus 2.00
  Creating a High-Retention Organizational Culture Simulation HR005A 0.50
  Aligning Recruitment to Job Requirements _pc_bi_hrbi001  
  Fringe Benefits: Maintaining a Competitive Hiring Advantage _pc_bi_hrbi004  
  Employer Branding _pc_bi_hrbi007  
  Devising an Effective Corporate Wellness Program _pc_bi_hrbi009  
  Surviving the Talent Crunch _pc_ch_lsch007  
  Understanding Employment Attrition in High Performing Teams _pc_ch_hrch001  
  Preventing High Turnover Rates: How to Keep the Best _pc_bi_mgbi008  
  Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011  
  Behavioral Interviewing  
  Building a Firm Foundation HR0211 3.00
  Screening Applicants HR0212 3.00
  Preparing for the Behavioral Interview HR0213 3.00
  Conducting the Behavioral-based Interview HR0214 2.50
  Preparing as the Interviewee HR0215 2.50
  Experiencing the Behavioral-based Interview HR0216 2.50
  Behavioral Interviewing Simulation HR0210 0.50
  Test Preps  
  TestPrep Professional in Human Resources (PHR) 2007-aligned TPPHR05ED_ENG  
FINANCE, HUMAN RESOURCES and ADMINISTRATION
  Mentoring Assets  
  Mentoring Assets  
  Mentoring Professional in Human Resources (PHR) mntphr05ed  
MANAGEMENT and LEADERSHIP
  Management Curriculum  
  Effectively Managing Top Performers  
  Managing and Rewarding Top Performers mgmt_01_a01_bs_enus 2.00
  Managing Top Performers Is Always Easy...Right? _pc_bi_hrbi013  
  Recognizing Natural Leaders _pc_ch_lsch001  
  Advanced Management Skills  
  Managing in a Global Business Environment mgmt_02_a01_bs_enus 3.00
  Managing Cross-Functions mgmt_02_a02_bs_enus 3.00
  Managing for High Performance mgmt_02_a03_bs_enus 4.00
  Managing Managers mgmt_02_a04_bs_enus 3.50
  Managing Upward Relationships mgmt_02_a05_bs_enus 3.00
  Advanced Management Skills Simulation MGMT002A 0.50
  Developing Adaptable Managers _pc_bi_mgbi013  
  Assessing Employees for Cultural Adaptability _pc_ch_pfch001  
  Considering Key Features of a Policy and Procedure Manual _pc_ch_hrch003  
  Employee Engagement _pc_ch_mgch006  
  Moving into Management  
  Taking on a Management Role mgmt_03_a01_bs_enus 3.50
  Becoming a Manager: Responsibilities and Fears mgmt_03_a02_bs_enus 3.50
  Becoming a Manager: Leading and Communicating mgmt_03_a03_bs_enus 4.00
  A New Manager and the Company's Future mgmt_03_a04_bs_enus 3.50
  Moving into a Management Role Simulation MGMT003A 0.50
  Leadership and Management Simulation MGMT003B 0.50
  Adopting the Appropriate Management Style _pc_ch_mgch005  
  Crucial Skills for Tomorrow's Managers  
  Tomorrow's Managers' Competencies mgmt_04_a01_bs_enus 3.00
  Tomorrow's Managers' Development Tools mgmt_04_a02_bs_enus 3.50
  Managing as Coach and Counselor mgmt_04_a03_bs_enus 3.50
  Managing as Project Champion mgmt_04_a04_bs_enus 3.50
  A Primer for Ensuring Accountability mgmt_04_a05_bs_enus 4.50
  Crucial Skills for Tomorrow's Managers Simulation MGMT004A 0.50
  Problem Performance Management  
  Problem Performance Prevention mgmt_05_a01_bs_enus 3.00
  Problem Performance Identification mgmt_05_a02_bs_enus 2.50
  Problem Performance Improvement mgmt_05_a03_bs_enus 3.50
  Addressing Problem Performance mgmt_05_a04_bs_enus 2.50
  Avoiding Problem Performance Simulation MGMT005A 0.50
  Dealing with Problem Performance Simulation MGMT005B 0.50
  Underperforming Employee - Now What? _pc_bi_hrbi010  
  Managing Performance _pc_ch_lach002  
  Using Change Process to Support Employees  
  Starting the Change Process mgmt_06_a01_bs_enus 3.00
  Managing the Change Process mgmt_06_a02_bs_enus 3.00
  Integrating Change in Your Organization mgmt_06_a03_bs_enus 3.00
  Using Change Process to Support Employees Simulation MGMT006A 0.50
  Using Change Process to Support Teams Simulation MGMT006B 0.50
  Involving Employees in Corporate Change _pc_bi_lsbi011  
  Developing People _pc_ch_lach013  
  Effective Delegation  
  The Basics of Delegation mgmt_07_a01_bs_enus 1.50
  Delegation: the Personal Approach mgmt_07_a02_bs_enus 2.50
  Managing Delegation mgmt_07_a03_bs_enus 3.00
  Delegating Effectively Simulation MGMT007A 0.50
  Delegating Appropriate Tasks _pc_bi_mgbi007  
  Developing Employees through Delegation _pc_ch_lach017  
  Facilitating Successfully  
  The Facilitator Role mgmt_08_a01_bs_enus 4.00
  Facilitative Fundamentals: Tools and Techniques mgmt_08_a02_bs_enus 4.50
  Facilitating Meetings and Work Groups mgmt_08_a03_bs_enus 4.50
  Facilitating Difficult Situations mgmt_08_a04_bs_enus 5.00
  Facilitative Tools and Formats: Offering Options mgmt_08_a05_bs_enus 4.50
  Facilitative Leadership mgmt_08_a06_bs_enus 4.50
  Facilitating Successfully Simulation MGMT008A 0.50
  Coaching with Confidence  
  Business Coaching mgmt_09_a01_bs_enus 2.50
  Successfully Coaching Relationships mgmt_09_a02_bs_enus 5.00
  The Key Stages of Coaching mgmt_09_a03_bs_enus 4.00
  The Coaching Skillset mgmt_09_a04_bs_enus 3.00
  Emotions, Mindsets and Coaching mgmt_09_a05_bs_enus 2.50
  Trends in Coaching mgmt_09_a06_bs_enus 2.50
  Coaching with Confidence Simulation MGMT009A 0.50
  Coaching Teams and Personalities Simulation MGMT009B 0.50
  The Essentials of Mentoring  
  Mentoring Effectively mgmt_10_a01_bs_enus 2.00
  Mentoring as a Manager mgmt_10_a02_bs_enus 2.00
  Implementing a Mentoring Program for the Organization mgmt_10_a03_bs_enus 2.50
  Mentoring Strategies for the 21st Century mgmt_10_a04_bs_enus 2.50
  Achieving Success: the Help of a Mentor mgmt_10_a05_bs_enus 3.00
  Mentoring On-line mgmt_10_a06_bs_enus 2.50
  The Essentials of Mentoring Simulation MGMT010A 0.50
  Appraising Performance  
  Assessing Performance Continuously mgmt_11_a01_bs_enus 3.00
  Performance Reviews mgmt_11_a02_bs_enus 3.50
  Appraising Performance Simulation MGMT011A 0.50
  Preparing for Your Performance Appraisal _pc_bi_pfbi017  
  Selecting the Appropriate Performance-appraisal Method _pc_ch_hrch002  
  Managing Organizational Change  
  Managing Change: Understanding Change mgmt_13_a01_bs_enus 1.00
  Managing Change: Building Positive Support for Change mgmt_13_a02_bs_enus 1.00
  Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_enus 1.00
  Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_enus 1.00
  Business Coaching Essentials  
  Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_enus 1.00
  Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_enus 1.00
  Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_enus 1.00
  Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_enus 1.00
  Moving from Technical Professional to Management  
  Management Development for Technical Professionals MGMT0121 3.50
  Communication Skills for Successful Management MGMT0122 3.00
  Process Management Skills MGMT0123 4.50
  Leadership Development for Technical Professionals MGMT0124 3.00
  Strategies for Transitioning into Management MGMT0125 6.50
  Transitioning From Technical Professional to Management MGMT0120 0.50
  From Technical Professional to Leadership Simulation MGMT012S 0.50
  360-Degree Performance Appraisal  
  About 360-Degree Performance Feedback MGMT0151 2.50
  Elements of a 360-degree Performance Review MGMT0152 2.00
  Delivering 360-Degree Performance Feedback MGMT0153 5.00
  360-Degree Performance Appraisal Simulation MGMT0150 0.50
  The Fundamentals of Business Crises Management  
  Preparing for Business Crises MGMT0171 2.00
  Responding to Business Crises MGMT0172 3.00
  Recovering from Business Crises MGMT0173 2.00
  Business Crisis Management Simulation MGMT0170 0.50
  Is Your Company Prepared for a Crisis? _pc_bi_mgbi006  
  Demonstrating Accountability in a Crisis Situation _pc_ch_lach007  
  Managing Technical Professionals  
  Understanding Technical Professionals MGMT0291 2.50
  Attracting, Motivating, and Retaining Technical Professionals MGMT0292 3.50
  Models for Managing Technical Professionals MGMT0293 4.50
  Developing Career Plans for Your Technical Professionals MGMT0294 3.50
  Managing Technical Professionals Simulation MGMT0290 0.50
  Managing Contractors and Temporary Employees  
  Doing Business with Independent Contractors MGMT0701 4.50
  Hiring Temporary (Contingent) Employees MGMT0702 5.00
  Managing Contingent Employees MGMT0703 4.50
  Legal Pitfalls Regarding Independent Contractors MGMT0704 3.00
  Working with Temporary Agencies MGMT0705 5.50
  Hiring and Managing Contractors Simulation MGMT0700 0.50
  Final Exam: Managing Contractors and Temporary Employees FE0009_eng  
MANAGEMENT and LEADERSHIP
  Leadership Curriculum  
  Moving from Management to Leadership  
  Recognizing a Leader lead_01_a01_bs_enus 5.00
  The Communication of a Shared Vision lead_01_a02_bs_enus 5.00
  Leading by Enabling lead_01_a03_bs_enus 4.00
  Communication and Leadership lead_01_a05_bs_enus 4.00
  Coaching Performance lead_01_a06_bs_enus 2.00
  Leadership and Change lead_01_a07_bs_enus 1.50
  The Model Leader lead_01_a08_bs_enus 2.00
  Moving from Management to Leadership Simulation LEAD001A 0.50
  Growing from Management into Leadership Simulation LEAD001B 0.50
  Leadership Essentials  
  Leadership Essentials: Motivating Employees lead_05_a01_bs_enus 1.00
  Leadership Essentials: Communicating Vision lead_05_a02_bs_enus 1.00
  Leadership Essentials: Building Your Influence as a Leader lead_05_a03_bs_enus 1.00
  Leadership Essentials: Leading with Emotional Intelligence lead_05_a04_bs_enus 1.00
  Leadership Essentials: Leading Business Execution lead_05_a05_bs_enus 1.00
  Leadership Essentials: Leading Innovation lead_05_a06_bs_enus 1.00
  Leadership Essentials: Leading Change lead_05_a07_bs_enus 1.00
  Leadership Essentials: Creating Your Own Leadership Development Plan lead_05_a08_bs_enus 1.00
  Motivating Employees and Leading Change Simulation LEAD005A 0.50
  Communicating a Shared Vision _pc_bi_lsbi001  
  Leading Teams through Change _pc_bi_lsbi003  
  Taking Calculated Risks in Leadership _pc_bi_lsbi006  
  Wanted-Innovation Leaders _pc_bi_lsbi013  
  Developing a Business Execution Culture _pc_ch_lach001  
  Leading Change _pc_ch_lach004  
  Leader as Motivator _pc_ch_lach008  
  Leading Innovation _pc_ch_lach010  
  The Emotionally Intelligent Leader _pc_ch_lach014  
  Motivating Human Behavior _pc_ch_lsch002  
  Business Execution  
  Foundations for Business Execution LEAD0151 4.00
  Creating a Business Execution Culture LEAD0152 4.50
  Business Execution in Action LEAD0153 3.00
  Business Execution Simulation LEAD0150 0.50
  Business Execution Blended Learning Toolkit BLTLE015  
  Fostering a Business Execution Culture _pc_bi_lsbi008  
  Pave Your Own Path _pc_bi_lsbi009  
  Performance Dashboard or Scorecard? _pc_bi_mgbi012  
  Leading the Workforce Generations  
  Introduction to Work Force Generations LEAD0231 2.50
  Attracting, Developing, and Retaining Generations LEAD0232 3.00
  Leading Silent Generation and Baby Boom Workers LEAD0233 3.00
  Leading Generations X and Next LEAD0234 3.50
  Making Cross-generational Teams Work LEAD0235 3.00
  Cross-generational Workers in the 21st Century LEAD0236 3.00
  Leading the Workforce Generations Simulation LEAD0230 0.50
  Managing an Aging Workforce _pc_bi_mgbi005  
  Understanding the Motives of Millennials _pc_bi_mgbi014  
  Developing the Next Generation _pc_bi_lsbi007  
  Succession Planning for Business Environment  
  Succession Planning Overview LEAD0301 2.00
  Succession Planning Strategies LEAD0302 4.50
  Succession Planning and Human Resources LEAD0303 5.00
  Succession Planning Management LEAD0304 2.50
  Initiating a Succession Plan Simulation LEAD0300 0.50
  Implementing a Succession Plan Simulation LEAD030S 0.50
  Succession Planning _pc_bi_lsbi002  
  Succession Planning and Management Programs _pc_ch_lsch004  
PROFESSIONAL EFFECTIVENESS
  Communication Curriculum  
  E-mail Essentials for Business  
  Using E-mail and Instant Messaging Effectively comm_17_a01_bs_enus 1.00
  Addressing and Redistributing E-mail comm_17_a02_bs_enus 1.00
  Managing Your E-mail comm_17_a03_bs_enus 1.00
  Telephone Essentials for Business  
  Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus 1.00
  Business Writing Basics  
  Business Writing: Know Your Readers and Your Purpose comm_19_a01_bs_enus 1.00
  Business Writing: How to Write Clearly and Concisely comm_19_a02_bs_enus 1.00
  Business Writing: Editing and Proofreading comm_19_a03_bs_enus 1.00
  Business Grammar Basics  
  Business Grammar: Parts of Speech comm_20_a01_bs_enus 1.00
  Business Grammar: Working with Words comm_20_a02_bs_enus 1.00
  Business Grammar: The Mechanics of Writing comm_20_a03_bs_enus 1.00
  Business Grammar: Punctuation comm_20_a04_bs_enus 1.00
  Business Grammar: Sentence Construction comm_20_a05_bs_enus 1.00
  Business Grammar: Common Usage Errors comm_20_a06_bs_enus 1.00
  Interpersonal Communication  
  Interpersonal Communication: Communicating with Confidence comm_21_a01_bs_enus 1.00
  Interpersonal Communication: Targeting Your Message comm_21_a02_bs_enus 1.00
  Interpersonal Communication: Listening Essentials comm_21_a03_bs_enus 1.00
  Interpersonal Communication: Communicating Assertively comm_21_a04_bs_enus 1.00
  Interpersonal Communication: Being Approachable comm_21_a05_bs_enus 1.00
  Workplace Conflict  
  Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_enus 1.00
  Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_enus 1.00
  How to Write an Effective Internal Business Case  
  Preparing a Business Case comm_01_a01_bs_enus 2.50
  Writing a Business Case comm_01_a02_bs_enus 2.50
  Presenting Your Case comm_01_a03_bs_enus 2.50
  Business Interpersonal Communication Skills  
  Interpersonal Communications: The Process comm_02_a01_bs_enus 3.00
  The Mechanics of Communicating Effectively comm_02_a02_bs_enus 3.00
  Workplace Communication Skills comm_02_a03_bs_enus 3.00
  Communicating for Results comm_02_a04_bs_enus 3.50
  Leadership Communication Skills comm_02_a05_bs_enus 3.50
  Resolving Conflict with Communication Skills comm_02_a06_bs_enus 3.00
  Communicating for Contacts comm_02_a07_bs_enus 3.00
  Business Interpersonal Communication Skills Simulation COMM002A 0.50
  Team Interpersonal Communication Skills Simulation COMM002B 0.50
  Effective Listening  
  Listening Basics comm_03_a01_bs_enus 2.00
  Listening to Comprehend comm_03_a02_bs_enus 4.00
  Higher Purpose Listening comm_03_a03_bs_enus 2.00
  Enhancing Listening Skills comm_03_a04_bs_enus 3.00
  Effective Listening Simulation COMM003A 0.50
  Working with and Managing Difficult People  
  Difficult People in the Workplace Environment comm_04_a01_bs_enus 3.00
  How to Work with Aggressive People comm_04_a02_bs_enus 3.00
  How to Work with Negative People and Procrastinators comm_04_a03_bs_enus 3.00
  How to Work with Arrogant and Duplicitous People comm_04_a04_bs_enus 2.00
  Working with and Managing Difficult People Simulation COMM004A 0.50
  Effective Communication with Difficult Coworkers Simulation COMM004B 0.50
  Blame Backfires--Conquer Negative Thinking _pc_bi_pfbi003  
  Reacting to Co-workers Who Try Taking Advantage _pc_ch_pfch003  
  Giving Successful Presentations  
  Presenting Successfully comm_05_a01_bs_enus 3.00
  Delivering the Message comm_05_a02_bs_enus 3.00
  Available Presentation Resources comm_05_a03_bs_enus 3.50
  Giving Successful Presentations Simulation COMM005A 0.50
  Attracting New Investors - Keeping Presentations Focused _pc_bi_fabi004  
  The Effective Business Meeting  
  Planning an Effective Business Meeting comm_06_a01_bs_enus 2.50
  Leading an Effective Business Meeting comm_06_a02_bs_enus 2.50
  Participating Effectively in a Business Meeting comm_06_a03_bs_enus 2.50
  The Effective Business Meeting Simulation COMM006A 0.50
  When Too Many Meetings Are Just Too Much _pc_bi_pfbi008  
  Making Meetings Work _pc_bi_pfbi018  
  Conflict in the Workplace  
  Perspectives on Conflict in the Workplace comm_07_a01_bs_enus 3.50
  Handling Conflict comm_07_a02_bs_enus 3.50
  Managing Organization Conflict comm_07_a03_bs_enus 3.50
  Conflict in the Workplace Simulation COMM007A 0.50
  Managing Workplace Conflict Simulation COMM007B 0.50
  Confrontation: What's the Best Approach _pc_bi_mgbi009  
  Coping with Accusations in the Workplace _pc_ch_lsch003  
  Managing Conflict _pc_ch_lach009  
  Manager to Manager Conflict _pc_ch_mgch003  
  Getting the Results You Want: Negotiating to Win  
  Crafting Deals comm_08_a01_bs_enus 2.50
  Connecting and Communicating comm_08_a02_bs_enus 2.00
  The Process of Negotiation comm_08_a03_bs_enus 2.00
  The Dynamics of Interacting comm_08_a04_bs_enus 2.00
  Negotiating Inclusively comm_08_a05_bs_enus 2.00
  What to Do When the Going Gets Tough comm_08_a06_bs_enus 2.00
  Mastering Negotiation comm_08_a07_bs_enus 1.50
  Winning Negotiation Simulation COMM008A 0.50
  Effective Body Language in Negotiations _pc_bi_pfbi013  
  Location Does Matter _pc_ch_pfch002  
  Emotional Intelligence at Work  
  Defining Emotional Intelligence comm_09_a01_bs_enus 2.00
  Emotional Intelligence in the Workplace comm_09_a02_bs_enus 1.50
  Emotional Intelligence and Teamwork comm_09_a03_bs_enus 2.00
  Increasing Emotional Intelligence comm_09_a04_bs_enus 2.00
  Emotionally Intelligent Leadership comm_09_a05_bs_enus 2.00
  Emotional Intelligence at Work Simulation COMM009A 0.50
  What is Emotional Intelligence? _pc_bi_pfbi009  
  Professionalism and Business Etiquette  
  Standard Business Etiquette comm_11_a01_bs_enus 2.50
  Communication Business Etiquette comm_11_a02_bs_enus 2.50
  Etiquette at the Business Meeting comm_11_a03_bs_enus 3.00
  Business Etiquette for Supervisors comm_11_a04_bs_enus 2.50
  Professionalism and Business Etiquette Simulation COMM011A 0.50
  Business Etiquette in Introductions _pc_bi_pfbi001  
  Building Improved Work Relationships  
  Effective Interfunctional Relationships comm_12_a01_bs_enus 2.50
  Effective Intercultural Relationships comm_12_a02_bs_enus 2.00
  Effective Intergender Relationships comm_12_a03_bs_enus 2.00
  Effective Relationships with Customers comm_12_a04_bs_enus 2.00
  Effective Relationships with Business Partners comm_12_a05_bs_enus 3.00
  Building Improved Work Relationships Simulation COMM012A 0.50
  Obtaining Results without Authority  
  Getting Results by Building Relationships comm_13_a01_bs_enus 2.00
  Results and Teamwork without Authority comm_13_a02_bs_enus 2.50
  Leading without Authority comm_13_a03_bs_enus 3.00
  Creating Change, Gaining Allies comm_13_a04_bs_enus 2.50
  Communicating to Get Results comm_13_a05_bs_enus 2.50
  Obtaining Results from the Boss comm_13_a06_bs_enus 3.00
  Getting Results with No Authority Simulation COMM013A 0.50
  Influencing Key Decision Makers _pc_bi_lsbi015  
  Influence and Persuasion _pc_ch_lach016  
  International Communications  
  The Impact of Culture on Communication COMM0021 2.50
  The Art of Global Communication COMM0022 3.50
  Improving Your Cross-cultural Communications COMM0023 3.00
  International Communications Simulation COMM0020 0.50
  Cross-cultural Communications Simulation COMM002S 0.50
  Dispute Resolution in International Contracts _pc_ch_lsch005  
  Effective Use of Feedback for Business  
  An Essential Guide to Giving Feedback COMM0521 2.50
  Coping with Criticism and Feedback COMM0522 5.00
  Giving Feedback to Colleagues COMM0523 4.50
  Team Feedback: A guide COMM0524 4.00
  Giving Feedback: A Manager's Guide COMM0525 4.00
  Effective Feedback for Employees and Colleagues Simulation COMM0520 0.50
  Effective Use of Feedback for Teams Simulation COMM052S 0.50
  Criticism in Context _pc_bi_pfbi016  
  Giving Appropriate Feedback _pc_ch_lach006  
  Anger Management in The Workplace  
  Experiencing Anger COMM0701 5.00
  Managing Your Anger COMM0702 5.50
  Managing Anger in the Workplace Simulation COMM0700 0.50
PROFESSIONAL EFFECTIVENESS
  Foundation Skills Curriculum  
  Basic Business Math Skills  
  Whole Numbers, Fractions, and Equations FNDT0101 4.00
  Decimals and Percents FNDT0102 2.00
  Ratios, Averages and Graphs FNDT0103 2.00
PROFESSIONAL EFFECTIVENESS
  Personal Development Curriculum  
  Diversity on the Job  
  Diversity on the Job: The Importance of Diversity and the Changing Workplace pd_07_a01_bs_enus 1.00
  Diversity on the Job: Diversity and You pd_07_a02_bs_enus 1.00
  Telecommuting and the Remote Employee  
  Telecommuting Basics: Maximizing Productivity as a Remote Employee pd_08_a01_bs_enus 1.00
  Telecommuting Basics: Communication Strategies for the Remote Employee pd_08_a02_bs_enus 1.00
  Generating Creative & Innovative Ideas  
  Generating Creative and Innovative Ideas: Enhancing Your Creativity pd_09_a01_bs_enus 1.00
  Generating Creative and Innovative Ideas: Maximizing Team Creativity pd_09_a02_bs_enus 1.00
  Generating Creative and Innovative Ideas: Verifying and Building on Ideas pd_09_a03_bs_enus 1.00
  Executing Innovation _pc_bi_lsbi016  
  Managing Your Career  
  Managing Your Career: Creating a Plan pd_10_a01_bs_enus 1.00
  Managing Your Career: Getting on the Right Track pd_10_a02_bs_enus 1.00
  Managing Your Career: Professional Networking Essentials pd_10_a03_bs_enus 1.00
  Managing Your Career: You and Your Boss pd_10_a04_bs_enus 1.00
  Managing Your Career: Leveraging the Performance Appraisal pd_10_a05_bs_enus 1.00
  Effective Time Management  
  Time Management: Analyzing Your Use of Time pd_11_a01_bs_enus 1.00
  Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_enus 1.00
  Time Management: Avoiding Time Stealers pd_11_a03_bs_enus 1.00
  Problem Solving and Decision Making Strategies  
  Problem Solving: The Fundamentals pd_12_a01_bs_enus 1.00
  Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_enus 1.00
  Take Control of Your Time by Working More Effectively  
  Your Time and You pd_01_a01_bs_enus 3.00
  Techniques for Improved Time Management pd_01_a02_bs_enus 2.50
  Developing Excellent Time Management Habits pd_01_a03_bs_enus 3.50
  Taking Control of Your Time Simulation PD001A 0.50
  Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014  
  Setting and Managing Priorities _pc_ch_lach018  
  Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003  
  Coping with Information Overload _pc_bi_pfbi002  
  Business Ethics  
  Making Decisions Ethically pd_02_a01_bs_enus 2.50
  Business Ethics for Managers pd_02_a02_bs_enus 1.50
  Understanding Organizational Ethics pd_02_a03_bs_enus 3.00
  Social Responsibility in Corporations pd_02_a04_bs_enus 3.00
  Business Ethics Simulation PD002A 0.50
  Office Politics - What Will You Do? _pc_ch_pfch004  
  Ethical Self-promotion _pc_ch_pfch005  
  Ethics, Integrity, and Trust _pc_ch_lach005  
  Ethics and Risks: Why They Matter in Project Success _pc_ch_pmch003  
  Handling Organizational Change  
  Views on Organizational Change pd_03_a01_bs_enus 2.50
  Preparing for Change pd_03_a02_bs_enus 3.00
  Communication during Organizational Change pd_03_a03_bs_enus 3.50
  Handling Organizational Change Simulation PD003A 0.50
  Managing the Stress of Organizational Change _pc_bi_mgbi004  
  The Importance of Flexibility in the Workplace _pc_bi_pfbi007  
  Decision-making and Problem-solving for Business  
  The Fundamentals of Effective Thinking pd_04_a01_bs_enus 3.00
  Problem Framing pd_04_a02_bs_enus 3.00
  Problem Solving: Generating Alternatives pd_04_a03_bs_enus 2.00
  Making Decisions Dynamically pd_04_a04_bs_enus 2.50
  Decision Making: Implementation and Evaluation pd_04_a05_bs_enus 2.50
  Group Problem Solving and Decision Making pd_04_a06_bs_enus 2.50
  Effective Thinking and Creative Problem Solving Simulation PD004A 0.50
  Rational Decision-making and Problem Solving Simulation PD004B 0.50
  Turning Problems Around with Reverse Brainstorming _pc_bi_lsbi017  
  Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005  
  Uncovering the Root Problem _pc_ch_lach003  
  Doing Business Professionally  
  Working for Your Inner Boss: Personal Accountability pd_05_a01_bs_enus 2.00
  Managing from Within: Self-empowerment pd_05_a02_bs_enus 2.00
  Goals and Setting Goals pd_05_a03_bs_enus 2.00
  Creating a Positive Attitude pd_05_a04_bs_enus 2.00
  Pursuing Successful Lifelong Learning pd_05_a05_bs_enus 2.00
  Doing Business Professionally Simulation PD005A 0.50
  Reframing Negative Situations _pc_bi_hrbi008  
  Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011  
  Safe Small Talk _pc_bi_pfbi012  
  Optimizing Your Work/Life Balance  
  Optimizing Your Work/Life Balance: Analyzing Your Life Balance pd_06_a01_bs_enus 1.00
  Optimizing Your Work/Life Balance: Maintaining Your Life Balance pd_06_a02_bs_enus 1.00
  Optimizing Your Work/Life Balance: Taking Control of Your Stress pd_06_a03_bs_enus 1.00
  Fast-tracking Your Career  
  Get Your Career on the Fast Track PD0131 2.50
  Basic Business Skills to Get You on the Fast Track PD0132 2.50
  Communication Skills to Fast-track Your Career PD0133 2.50
  Interpersonal Skills on the Fast Track PD0134 2.50
  The Boss Factor PD0135 3.00
  Improving Your Image PD0136 3.00
  Fast-Tracking Your Career Simulation PD0130 0.50
  Living a Balanced Life  
  Finding Your Life Balance PD0181 4.50
  Success Over Stress PD0182 4.50
  Strategies for Better Balance PD0183 5.00
  Living a Balanced Life Simulation PD0180 0.50
  Living a Balanced Life BLTPD018  
  Employee Exhaustion: Managing a Well-balanced Workload _pc_bi_mgbi010  
  Managing Workplace Stress _pc_bi_hrbi006  
  Working without a Net - The Business of Risk  
  Risk Basics PD0241 2.00
  Approaches to Risk Management PD0242 2.00
  Decisions and Risk PD0243 2.00
  Strategic Planning and Risk Management PD0244 2.50
  Risk Strategies: The Cutting Edge PD0245 2.50
  Working without a Net: Decisions Simulation PD0240 0.50
  Achieving Organizational Excellence Through Critical Thinking  
  The Role of Critical Thinking in Organizations PD0251 4.00
  Developing Fundamental Critical Thinking Skills PD0252 3.00
  Strategies for Facilitating Critical Thinking PD0253 4.50
  Critical Thinking Skills for Managing PD0254 3.50
  Organizational Scope of Critical Thinking PD0255 3.50
  Critical Thinking Strategies Simulation PD0250 0.50
PROJECT EFFECTIVENESS
  Project Management Curriculum  
  Project Management for Non-Project Managers  
  Project Management Fundamentals proj_01_a01_bs_enus 2.50
  Transitioning into a Project Management Role proj_01_a02_bs_enus 3.00
  Initiating and Planning a Project proj_01_a03_bs_enus 2.00
  Managing a Project proj_01_a04_bs_enus 2.50
  Troubleshooting and Closing the Project proj_01_a05_bs_enus 2.00
  Project Management for Non-Project Managers Simulation PROJ001A 0.50
  Managing Projects without Direct Authority _pc_bi_pmbi001  
  Ensuring Management Buy-In on a Project _pc_bi_pmbi002  
  Managing Conflict in Project Teams _pc_bi_pmbi003  
  Implementing a Scope Change Control System _pc_bi_pmbi004  
  Weighing the Costs of Project Change _pc_bi_pmbi005  
  Managing Vendor Relationships _pc_bi_pmbi006  
  Anticipating and Solving Problems as a Project Champion _pc_bi_pmbi007  
  Addressing Stakeholder Conflicts _pc_bi_pmbi008  
  Portfolios, Programs, and Projects: What's the Difference? _pc_bi_pmbi009  
  Controlling Project Cost _pc_bi_pmbi010  
  Mitigating Risks when Improving Processes _pc_bi_pmbi011  
  Handling a Change Request _pc_ch_pmch001  
  Scope Definition Tools and Techniques _pc_ch_pmch002  
  Ethics and Risks: Why They Matter in Project Success _pc_ch_pmch003  
  Project Management Foundations (PRINCE2-aligned)  
  Overview of Project Managing a PRINCE2-aligned Project proj_04_a01_bs_enus 1.00
  Project Planning and Controlling a PRINCE2-aligned Project proj_04_a02_bs_enus 2.00
  Managing Quality and Risk in a PRINCE2-aligned Project proj_04_a03_bs_enus 2.00
  Initial and Ongoing Processes in a PRINCE2-aligned Project proj_04_a04_bs_enus 2.00
  Controlling, Managing and Closing a PRINCE2-aligned Project proj_04_a05_bs_enus 2.00
  Techniques for Managing a PRINCE2-aligned Project proj_04_a06_bs_enus 1.50
  Project Management Essentials - (PMBOK® Guide - Fourth Edition-aligned)  
  Managing Projects within Organizations proj_05_a01_bs_enus 2.00
  Project Management Overview proj_05_a02_bs_enus 1.50
  Project Management Process Groups proj_05_a03_bs_enus 2.00
  Project Integration Management (PMBOK® Guide - Fourth Edition-aligned)  
  Integrated Initiation and Planning proj_06_a01_bs_enus 2.00
  Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_enus 1.50
  Integrated Project Change Control and Close proj_06_a03_bs_enus 1.50
  Project Scope Management (PMBOK® Guide - Fourth Edition-aligned)  
  Project Requirements and Defining Scope proj_07_a01_bs_enus 2.00
  Create Work Breakdown Structure proj_07_a02_bs_enus 1.50
  Monitoring and Controlling Project Scope proj_07_a03_bs_enus 1.50
  Project Time Management (PMBOK® Guide - Fourth Edition-aligned)  
  Defining and Sequencing Project Activities proj_08_a01_bs_enus 2.00
  Estimating Activity Resources and Durations proj_08_a02_bs_enus 2.00
  Developing and Controlling the Project Schedule proj_08_a03_bs_enus 2.00
  Project Cost Management (PMBOK® Guide - Fourth Edition-aligned)  
  Estimating and Budgeting Project Costs proj_09_a01_bs_enus 2.00
  Controlling Costs proj_09_a02_bs_enus 1.50
  Project Quality Management (PMBOK® Guide - Fourth Edition-aligned)  
  Project Quality Planning proj_10_a01_bs_enus 2.00
  Quality Assurance and Quality Control proj_10_a02_bs_enus 2.00
  Project Human Resource Management (PMBOK® Guide - Fourth Edition-aligned)  
  Planning Project Human Resources proj_11_a01_bs_enus 2.00
  Managing Project Human Resources proj_11_a02_bs_enus 2.00
  Planning and Managing Project Human Resources Simulation PROJ011A 0.50
  Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)  
  Stakeholders and the Communication Management Plan proj_12_a01_bs_enus 2.00
  Processes for Managing Project Communications proj_12_a02_bs_enus 2.00
  Communicating Effectively with Project Stakeholders Simulation PROJ012A 0.50
  Project Risk Management (PMBOK® Guide - Fourth Edition-aligned)  
  Risk Management Planning proj_13_a01_bs_enus 1.50
  Performing Risk Analysis proj_13_a02_bs_enus 2.00
  Risk Response, Monitor, and Control proj_13_a03_bs_enus 2.00
  Identifying Project Risks proj_13_a04_bs_enus 2.00
  Project Procurement Management (PMBOK® Guide - Fourth Edition-aligned)  
  Planning Project Procurement proj_14_a01_bs_enus 2.00
  Managing Procurements proj_14_a02_bs_enus 2.00
  Code of Ethics and Professional Conduct (PMI® Standard-aligned)  
  The Role of Ethics in Project Management proj_15_a01_bs_enus 1.50
  Core PMI® Values and Ethical Standards proj_15_a02_bs_enus 2.00
  Program Management Overview  
  Introduction to Program Management proj_16_a01_bs_enus 1.50
  Program Life Cycle and Benefits Management proj_16_a02_bs_enus 2.00
  Managing Software Project Outsourcing  
  Making the Right Outsourcing Decision 232192_ENG 2.25
  Planning the Outsourcing Deal 232202_ENG 1.75
  The Outsourcing Project 232209_ENG 3.25
  Determining Project Quality Standards and Milestones 232224_ENG 2.75
  Measuring Project Outsourcing Success 232292_ENG 3.00
  Strategic Project Management for IT Projects  
  Strategic Planning and Positioning for IT Projects PROJ0361 5.00
  Strategic Approaches to Managing IT Projects PROJ0362 5.00
  Estimating the IT Project Work Effort PROJ0363 5.50
  IT Project Leadership, Authority & Accountability PROJ0364 6.00
  Managing Multiple IT Projects PROJ0365 5.50
  Cost Management and IT Project Trade-offs PROJ0366 4.50
  Strategic Project Management for IT Projects Simulation PROJ0360 0.50
  Final Exam: Strategic Project Management for IT Projects FE0014_eng  
  Project Management for IT Professionals  
  Introduction to IT Project Management PROJ0351 4.00
  Functions of IT Project Management PROJ0352 4.50
  The Life Cycle of an IT Project PROJ0353 5.00
  Managing the Execution and Control of IT Projects PROJ0354 5.50
  Managing Efficiencies of IT Projects PROJ0355 4.50
  Project IT Management Simulation - The Early Stages PROJ0350 0.50
  Project IT Management Simulation - Design to Rollout PROJ035S 0.50
  Final Exam: Project Management for IT Professionals FE0013_eng  
  Test Prep  
  TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned pm_capm_a01_tp_enus 3.00
  TestPrep Certified Associate in Project Management (CAPM) TPCAPM_ENG  
  TestPrep Project Management Professional (PMP) PMBOK Guide Third Edition Aligned TPPMP3ED_ENG  
  TestPrep Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned pm_proj_a01_tp_enus 4.00
  Mentoring Assets  
  Mentoring Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned mntpmp4ed  
  Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned mntcapm4ed  
PROJECT EFFECTIVENESS
  Team Building Curriculum  
  Optimizing Your Performance on a Team  
  Being an Effective Team Member team_02_a01_bs_enus 1.00
  Establishing Team Goals and Responsibilities team_02_a02_bs_enus 1.00
  Elements of a Cohesive Team team_02_a03_bs_enus 1.00
  Effective Team Communication team_02_a04_bs_enus 1.00
  Using Feedback to Improve Team Performance team_02_a05_bs_enus 1.00
  Power and Politics in Matrixed Teams _pc_ch_mgch002  
  Leading Teams  
  Leading Teams: Launching a Successful Team team_03_a01_bs_enus 1.00
  Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_enus 1.00
  Leading Teams: Developing the Team and its Culture team_03_a03_bs_enus 1.00
  Leading Teams: Building Trust and Commitment team_03_a04_bs_enus 1.00
  Leading Teams: Fostering Effective Communication and Collaboration team_03_a05_bs_enus 1.00
  Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_enus 1.00
  Leading Teams: Dealing with Conflict team_03_a07_bs_enus 1.00
  Leading Teams: Managing Virtual Teams team_03_a08_bs_enus 1.00
  Building Trust Incrementally _pc_bi_lsbi004  
  Inspiring your Team _pc_bi_lsbi010  
  Support Your Leader _pc_bi_pfbi010  
  Choosing the Right Team Culture _pc_ch_pfch006  
  Managing Communications in a Virtual Team _pc_bi_mgbi001  
  Developing Self-Sufficient Teams _pc_ch_mgch001  
  Making Teams Work: Capitalizing on Conflict  
  Team Conflict: The Seeds of Dissent TEAM0211 3.50
  Analyzing Workplace War Zones TEAM0212 2.50
  Getting Past Clashes: Valuing Team Diversity TEAM0213 2.50
  Conquering Conflict through Communication TEAM0214 3.00
  The Path to Peace and Harmony TEAM0215 2.50
  Manager's Performance Guide - Team Conflict Skills TEAM0216 1.50
  Making Teams Work Simulation TEAM0210 0.50
  Using Conflicts to an Organization's Advantage _pc_bi_mgbi002  
  Mediating Project Team Conflict _pc_bi_pfbi006  
  Facilitating Work-related Conflict Discussions _pc_bi_pfbi015  
PROJECT EFFECTIVENESS
  Business Analysis  
  Certified Business Analysis Professional (CBAP™) - BABOK® Guide V2.0 aligned  
  Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus 2.00
  Introduction to Business Analysis Planning ib_buap_a02_it_enus 2.50
  Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus 2.50
  Business Analysis Requirements Elicitation ib_buap_a04_it_enus 2.00
  Business Analysis Requirements Management and Communication ib_buap_a05_it_enus 2.00
  Business Analysis: Enterprise Analysis ib_buap_a06_it_enus 2.50
  Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus 2.50
  Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus 2.00
  Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus 3.00
SALES and CUSTOMER FACING SKILLS
  Sales Curriculum  
  Field Sales Skills  
  Field Sales Foundations SALE0101 3.50
  Planning Your Field Sales Approach SALE0102 4.50
  Applying Your Field Sales Approach SALE0103 4.00
  Completing Your Field Sales Approach SALE0104 3.50
  Field Sales Skills Simulation SALE0100 0.50
  Field Sales Skills Blended Learning Toolkit BLTSA010  
  Don't Only Go for the Big Fish _pc_bi_spbi009  
  Territorial Account Sales Skills  
  The Territorial Account Sales Approach SALE0111 3.00
  Understanding Your Target Customer's Business SALE0112 3.50
  Effectively Using Customer-focused Research Meetings SALE0113 3.50
  Gaining Access to Key Personnel at Your Target Accounts SALE0114 3.50
  Delivering High-impact Territorial Account Sales (TAS) Presentations SALE0115 5.00
  Territorial Account Sales Skills Simulation SALE0110 0.50
  Listening to your Customers _pc_bi_spbi002  
  Inside Sales Skills  
  Preparing for Outbound Sales Calls SALE0121 6.00
  Initiating Outbound Sales Calls SALE0122 3.50
  Completing Outbound Sales Calls SALE0123 5.00
  Preparing for Inbound Sales Calls SALE0124 5.00
  Completing Inbound Sales Calls SALE0125 5.00
  Inside Sales Skills Simulation SALE0120 0.50
  Inside Sales Skills Blended Learning Toolkit BLTSA012  
  Strategic Account Sales Skills  
  The Strategic Account Sales Approach SALE0131 3.00
  Understanding Your Customer SALE0132 3.50
  Conducting Effective Sales Research Meetings SALE0133 3.50
  Working with Your Customer's Key Players SALE0134 3.50
  Delivering High-Impact Sales Presentations SALE0135 6.00
  Strategic Account Sales Skills Simulation SALE0130 0.50
  Strategic Account Sales Skills BLTSA013  
  Selling to Key Players _pc_bi_spbi001  
  Planning for Effective Selling _pc_bi_spbi004  
  Crafting Sales Strategies _pc_ch_spch002  
  Pricing Strategy _pc_ch_spch003  
  Performance Payout Plans _pc_ch_spch004  
  Sales Team Management  
  Building a Winning Sales Team SALE0151 5.50
  Using Business Tools to Manage Sales Teams SALE0152 3.00
  Motivating a Winning Sales Team SALE0153 4.50
  Communicating in Sales Teams SALE0154 2.50
  Sales Team Management Simulation SALE0150 0.50
  Storming: Developing and Leading Your Sales Team _pc_bi_spbi003  
  Planning Direct Mail to Generate Leads for Complex Sales _pc_bi_spbi006  
  Sales Support Roles for Better Customer Interaction _pc_bi_spbi007  
  The Ethics of Gift Giving _pc_bi_spbi014  
  Selling at the Executive Level  
  Prepare for Success SALE0221 3.00
  Strategic Planning SALE0222 3.50
  Progressing through the Complex Sale SALE0223 4.00
  Presenting Your Proposition SALE0224 4.00
  Negotiating to Mutual Benefit SALE0225 4.00
  From Executive-level Sale to Strategic Partnership SALE0226 4.00
  Preparing for the Executive-level Sale Simulation SALE0220 0.50
  Progressing through the Complex Sale Simulation SALE022S 0.50
  Closing Executive-level Sales Simulation SALE022T 0.50
  Selling at the Executive Level Blended Learning Toolkit BLTSA022  
  SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy  
  The Profession of Selling SALE0401 3.50
  Professional Selling in the Knowledge Economy SALE0402 5.00
  Professional Selling in the Knowledge Economy Simulation SALE0400 0.50
  SalesUniversity Sales Math 101: Developing a Sales Plan for Success  
  Sales Math 101: Developing a Sales Plan for Success SALE0411 4.00
  SalesUniversity Sales Manufacturing: A Success Model  
  Sales Manufacturing (TM): Identifying Sales Opportunities SALE0421 5.00
  Sales Manufacturing (TM): Sales Production SALE0422 6.00
  Sales Manufacturing: Opportunity Development Simulation SALE0420 0.50
  SalesUniversity Communication 101  
  Sales Communications Foundations SALE0431 7.00
  Sales Communications Essentials SALE0432 7.00
  Telesales Communications SALE0433 6.00
  Sales Communication Techniques Simulation SALE0430 0.50
SALES and CUSTOMER FACING SKILLS
  Customer Service Curriculum  
  Excelling at Customer Service  
  Corporate Culture: Building the Service Foundation cust_05_a01_bs_enus 3.00
  The Fundamentals of Exceptional Customer Service cust_05_a02_bs_enus 3.00
  The Customer's Voice cust_05_a03_bs_enus 5.00
  Advancing Service Expertise cust_05_a04_bs_enus 3.50
  Customers, Confrontation and Conflict cust_05_a05_bs_enus 5.00
  Overcoming Difficult Service Situations cust_05_a06_bs_enus 4.50
  The EXCEL Acronym: Instilling Service Excellence cust_05_a07_bs_enus 5.00
  Service Teams and Service Stars cust_05_a08_bs_enus 5.00
  Excel at Customer Service Simulation CUST005A 0.50
  Providing Customer Service Simulation CUST005B 0.50
  Aligning Performance to Key Indicators _pc_bi_ctbi007  
  Customer Service Representative, Professionalism  
  The Customer Service Representative (CSR) cust_06_a01_bs_enus 3.50
  Support Center Services and Work Environment |n cust_06_a02_bs_enus 3.00
  Team and Customer Relationships cust_06_a03_bs_enus 3.00
  Customer Service Representative, Skills  
  Customer Interactions cust_07_a01_bs_enus 3.50
  Communication Skills cust_07_a02_bs_enus 3.50
  Conflict, Stress, and Time Management cust_07_a03_bs_enus 3.50
  Customer Service Representative, Process  
  Customer Service Processes and Procedures cust_08_a01_bs_enus 3.00
  Quality in a Support Center cust_08_a02_bs_enus 3.50
  Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus 3.00
  Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus 2.00
  Frontline Call Center Skills  
  The Call Center Industry CUST0111 2.50
  Call Center Communication Skills CUST0112 4.50
  Call Center Customer Service CUST0113 3.50
  Call Center Telephone Sales CUST0114 3.00
  Frontline Call Center Skills Simulation CUST0110 0.50
  The Importance of Call Tracking and Ticketing _pc_bi_ctbi003  
  Creating an Effective On-hold Message _pc_bi_ctbi008  
  Aligning Agent Behaviors with Caller Types _pc_bi_ctbi010  
  Managing Customer Expectations _pc_ch_ctch001  
  Training Methods for CSRs in the Customer Contact Industry _pc_ch_ctch002  
  Measuring Customer Satisfaction  
  Discovering What Your Customers Want CUST0131 2.50
  Developing Customer Satisfaction Surveys CUST0132 3.00
  Customer Satisfaction: Analysis and Implementation CUST0133 2.50
  Measuring Customer Satisfaction Simulation CUST0130 0.50
  Internal Customer Service  
  Excellence in Internal Customer Service CUST0141 5.00
  Working With Internal Customers CUST0142 4.00
  Overcoming Internal Customer Service Problems CUST0143 3.50
  Internal Customer Service: Conflict and Complaints Simulation CUST0140 0.50
  Internal Customer Service Agent Skills  
  The Customer Service Agent in Action CUST0151 4.50
  Professional Skills for Customer Service Agents CUST0152 4.50
  Managing Challenges in Customer Service CUST0153 5.00
  Cross-selling in a Customer Service Call CUST0154 5.50
  Customer Service Agent Skills Simulation CUST0150 0.50
  Technical Support Agent Skills  
  The Contact Center and Technical Support Agent CUST0161 4.50
  Technical Support Essentials CUST0162 5.00
  Assessing Customer Behavior CUST0163 4.50
  Technical Support Agent Survival Skills CUST0164 3.50
  Technical Support Agent Skills Simulation CUST0160 0.50
  Managing A Customer-Focused Department  
  Identifying Your Customer's Expectations CUST0171 4.50
  Using Surveys to Measure Customer Satisfaction CUST0172 3.00
  Bridge The Expectations Gap CUST0173 4.50
  Leading A Customer-Focused Team CUST0174 4.00
  Managing a Customer-focused Department Simulation CUST0170 0.50
  Creating a Customer-focused Organization _pc_ch_lach020  
  IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2  
  ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle ib_itlu_a01_it_enus 1.50
  ITIL V3 Foundation Syllabus V4.2: Service Strategy Fundamentals ib_itlu_a02_it_enus 2.00
  ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes ib_itlu_a03_it_enus 1.00
  ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals ib_itlu_a04_it_enus 1.50
  ITIL V3 Foundation Syllabus v4.2: Service Design Processes ib_itlu_a05_it_enus 2.00
  ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles ib_itlu_a06_it_enus 2.00
  ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions ib_itlu_a07_it_enus 1.00
  ITIL V3 Foundation Syllabus v4.2: Service Operation Processes ib_itlu_a08_it_enus 1.50
  ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals ib_itlu_a09_it_enus 1.00
  Inbound Call Center Management  
  The Inbound Call Center CUST0211 2.50
  Inbound Call Center Management: Leadership CUST0212 3.00
  Inbound Call Centers: People Management CUST0213 3.00
  Inbound Call Center Technology CUST0214 4.00
  Performance Metrics for an Inbound Call Center CUST0215 2.50
  Converting a Call Center to a Profit Center _pc_bi_ctbi001  
  Managing Your Call Center More Efficiently _pc_bi_ctbi002  
  Customer Service Training - The Interview and Beyond _pc_bi_ctbi004  
  Disaster Recovery - Keeping the Lines Open _pc_bi_ctbi005  
  Preventing Agent Absenteeism through Better Working Conditions _pc_bi_ctbi006  
  Workforce Management Software - Is It Worth It? _pc_bi_ctbi009  
  Prioritizing Rewards and Recognition in Call Centers _pc_bi_ctbi011  
  Mentoring Assets  
  Mentoring ITIL V3 Foundation (ITV3F) mntitv3f  
  TestPreps  
  TestPrep ITIL V3 Foundation (ITV3F) TPITV3F_ENG  
SALES and CUSTOMER FACING SKILLS
  Consulting Skills  
  Consulting with the External Client  
  Essentials of External Consulting CONS0111 5.00
  The Client-Consultant Relationship CONS0112 5.00
  Diagnosing and Planning CONS0113 4.00
  Managing Delivery CONS0114 3.50
  Evaluation and Review CONS0115 4.00
  Consulting with the External Client Simulation CONS0110 0.50
  Consulting with the Internal Client  
  Essentials of Internal Consulting CONS0121 4.00
  Internal Consulting Skills CONS0122 3.50
  Establishing a Relationship with Internal Clients CONS0123 4.00
  A Workable Solution for Internal Clients CONS0124 4.00
  Evaluating Internal Assignments CONS0125 4.50
  Consulting with the Internal Client Simulation CONS0120 0.50
  Internal Consulting for the Technical Professional  
  The Technical Professional as Internal Consultant CONS0131 4.00
  Creating Effective Contracts CONS0132 3.00
  Using Data as a Technical Professional Consultant CONS0133 4.00
  Resistance and Technical Professional Consultants CONS0134 2.50
SALES and CUSTOMER FACING SKILLS
  Industry Foundations  
  Industry Overviews  
  The Automotive Industry Overview: Version 2 indo_01_a01_bs_enus 3.00
  The Oil and Gas Industry Overview: Version 2 indo_01_a02_bs_enus 2.50
  The Pharmaceutical Industry Overview: Version 2 indo_01_a03_bs_enus 2.50
  The Food and Beverage Industry Overview: Version 2 indo_01_a04_bs_enus 2.50
  The Health Care Industry Overview: Version 2 indo_01_a05_bs_enus 1.50
  The Banking Industry Overview: Version 2 indo_01_a06_bs_enus 2.50
  The Manufacturing Industry Overview: Version 2 indo_01_a07_bs_enus 2.50
  The Retail Industry Overview: Version 2 indo_01_a08_bs_enus 2.50
  The Telecommunications Industry Overview: Version 2 indo_01_a09_bs_enus 2.50
  The Insurance Industry Overview: Version 2 indo_01_a10_bs_enus 3.00
  Industry Overview Series  
  Industry Overview: Information Technology indo_02_a11_bs_enus 2.00
  Industry Overview: Federal Government indo_02_a12_bs_enus 1.50
New Releases
  FINANCE, HUMAN RESOURCES and ADMINISTRATION
  Human Resources Curriculum  
  Recruiting and Retention Strategies  
  Creating a High-Retention Organizational Culture Simulation HR005A 0.50
  MANAGEMENT and LEADERSHIP
  Management Curriculum  
  Effective Delegation  
  Developing Employees through Delegation _pc_ch_lach017  
  Managing Organizational Change  
  Managing Change: Understanding Change mgmt_13_a01_bs_enus 1.00
  Managing Change: Building Positive Support for Change mgmt_13_a02_bs_enus 1.00
  Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_enus 1.00
  Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_enus 1.00
  Business Coaching Essentials  
  Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_enus 1.00
  Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_enus 1.00
  Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_enus 1.00
  Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_enus 1.00
  Leadership Curriculum  
  Leadership Essentials  
  The Emotionally Intelligent Leader _pc_ch_lach014  
  PROFESSIONAL EFFECTIVENESS
  Communication Curriculum  
  Interpersonal Communication  
  Interpersonal Communication: Communicating with Confidence comm_21_a01_bs_enus 1.00
  Interpersonal Communication: Targeting Your Message comm_21_a02_bs_enus 1.00
  Interpersonal Communication: Listening Essentials comm_21_a03_bs_enus 1.00
  Interpersonal Communication: Communicating Assertively comm_21_a04_bs_enus 1.00
  Interpersonal Communication: Being Approachable comm_21_a05_bs_enus 1.00
  Workplace Conflict  
  Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_enus 1.00
  Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_enus 1.00
  Obtaining Results without Authority  
  Influence and Persuasion _pc_ch_lach016  
  Personal Development Curriculum  
  Diversity on the Job  
  Diversity on the Job: The Importance of Diversity and the Changing Workplace pd_07_a01_bs_enus 1.00
  Diversity on the Job: Diversity and You pd_07_a02_bs_enus 1.00
  Effective Time Management  
  Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_enus 1.00
  Problem Solving and Decision Making Strategies  
  Problem Solving: The Fundamentals pd_12_a01_bs_enus 1.00
  Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_enus 1.00
  Take Control of Your Time by Working More Effectively  
  Setting and Managing Priorities _pc_ch_lach018  
  Optimizing Your Work/Life Balance  
  Optimizing Your Work/Life Balance: Taking Control of Your Stress pd_06_a03_bs_enus 1.00
  PROJECT EFFECTIVENESS
  Project Management Curriculum  
  Test Prep  
  TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned pm_capm_a01_tp_enus 3.00
  SALES and CUSTOMER FACING SKILLS
  Customer Service Curriculum  
  Managing A Customer-Focused Department  
  Creating a Customer-focused Organization _pc_ch_lach020  
 
Updated: February 10, 2010

 
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